Privacy Policy
At Lived Experiences, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect information that you voluntarily provide when you:
- Submit an enquiry or contact form
- Book a training session
- Request information about our services
- Subscribe to updates or communications
- Contact us by email or other available methods
Depending on how you interact with us, this information may include your name, email address, phone number, organisation details, and any other information you choose to provide.
We may also automatically collect limited technical information, such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and requests
- Arrange and manage training sessions
- Provide information about our services
- Communicate with you regarding bookings or enquiries
- Improve our website, services, and user experience
- Maintain website security and prevent misuse
- Meet applicable legal and regulatory requirements
We will only use your personal information for legitimate and relevant purposes.
3. Cookies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies may help us:
- Remember website preferences
- Understand website traffic and usage
- Improve website performance
- Provide a better browsing experience
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.
4. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share information with trusted service providers when necessary to operate our website, manage bookings, provide services, or maintain our systems. These providers are expected to handle your information securely and only for the purposes for which it is provided.
We may also disclose information where required by law or where necessary to protect our legal rights, website, users, or organisation.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, maintain appropriate records, or meet legal and regulatory obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
7. Your Privacy Rights
Depending on applicable privacy laws, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information where appropriate
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
If you would like to exercise any of these rights, please contact us using the details provided below.
8. Third-Party Websites
Our website may contain links to external websites or services. These websites have their own privacy policies and practices.
Lived Experiences is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Children’s Privacy
Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.